Envision and Ai-Logix Team To Provide Cost-Effective Solution
Seattle– (June 21, 2004)— — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that Ai-Logix, Inc. will supply voice and data hardware integration cards for the Envision™ Performance Suite providing a universal and cost-effective solution for its customers. The Envision™ Performance Suite is a powerful set of integrated applications that includes Envision™ Workforce Management, Envision™ Quality Monitoring and Envision™ eLearning to optimize agent effectiveness and contact center performance. By using cards from Ai-Logix in the Envision Performance Suite, Envision can integrate with most top digital PBX telephone systems lowering costs for its customers.
"We view Envision as one of the most progressive companies for contact center solutions, and we are excited to enter into such a strategic partnership," said Ron Romanchik, Ai-Logix's vice president of global sales. "Their performance and evaluation software suite, combined with our technology will offer Envision's customers a robust solution to measure agent effectiveness and training."
Forming alliances with leading technology companies allows Envision to set new performance standards for the contact center industry and create new ways to improve the effectiveness of agent-customer interactions. By aligning with Ai-Logix, Envision is able to improve the performance and implementation of solutions for the entire contact center. Envision uses Ai-Logix's SmartTAP LD, SmartTERM DT and SmartTAP NGX family of cards. These cards allow Envision to support the majority of phone systems used in contact centers. Because Ai-Logix cards support a large number of switch technologies through a single API (SmartWORKS), Envision can provide full-time recording for systems with up to 1,024 ports.
"Ai-Logix's powerful family of cards help extend the power of the Envision Performance Suite to support more than 40 PBX systems," said Rodney Kuhn, Envision CEO. "This is a great example of how Envision is keeping efficiency up while keeping costs down for our customers."
About Ai-Logix, Inc.
Ai-Logix, Inc., an AudioCodes company (Nasdaq: AUDC), designs and manufactures components for voice/data integration and interactive CTI solutions. With local and international branches located throughout the globe, Ai-Logix has become a trusted source for advanced technology for CT developers and OEMs of communication systems. Ai-Logix maintains the ability to customize their technology to provide each of its customers a distinct competitive advantage that is unmatched by any other card supplier in the open market. To learn more about Ai-Logix, please visit www.ai-logix.com, or call 732-469-0880.
About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company's scalable products are used by some of the world's most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company's leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta and Amsterdam. For more information on contact center solutions, companies can call 206.621.9384, ext. 500, or visit the Web site at www.envisioninc.com.
Statements concerning AudioCodes’ and Ai-Logix’s business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes’ and Ai-Logix’s industry and target markets in particular; shifts in supply and demand; market acceptance of new products and continuing products' demand; the impact of competitive products and pricing on AudioCodes’ and Ai-Logix’s and its customers' products and markets; timely product and technology development/upgrades and the ability to manage changes in market conditions as needed; and other factors detailed in AudioCodes’ filings with the Securities and Exchange Commission. Neither AudioCodes nor Ai-Logix assumes any obligation to update the information in this release.
Ai-Logix, the Ai-Logix logo, and SmartWORKS™ are trademarks or registered trademarks of Ai-Logix, Inc. All other products or trademarks are the property of their respective owners.
